Short and clear. If any of this is not honoured, message us on WhatsApp and we will sort it out.
Yipero is not a transport company and owns no vehicles. The drivers are independent: each one answers for his jeep, his paperwork and the way he drives. What Yipero does is take your trip to the people who work that area and let you choose.
Nobody else sets it, and you see it in full before booking. It is the same amount you hand over on the day, in cash, directly to the man who takes you. Yipero never touches that money.
The only thing the platform charges is 10% of the trip, once, when you confirm. That is how Yipero earns, and there is nothing else: no subscription, no cancellation charge, no seasonal surcharge.
The driver had already held the day for you: he turned down other work and brought the jeep down to the meeting point. We would rather say so before you book than afterwards. The fare itself has not been paid, so you owe nothing on it.
Tell us from your trip screen or on WhatsApp. We refund the full 10% and send the very same request to the drivers in that area who still have room right then, so you can get up there anyway.
Do call him first, though: very often he is coming up a different track and is on his way. If he really did not turn up, it goes on his record; if it keeps happening, he stops receiving requests from that area.
Not before and not through a side door. Until then nobody has anybody's number, which is why offers cannot carry digits written inside them: the system rejects those.
Yipero operates out of Armenia, Quindío, Colombia. Message us on WhatsApp at +57 311 441 6677, Monday to Sunday between 6 in the morning and 8 at night, or write to hola@yipero.co.